How do I know my credit card information is safe?

Directly Home uses industry standard secure socket layer software that will encrypt your credit card information during the checkout process so your information is perfectly safe.

How do I know you received my order?

You will receive a confirmation email within 24 hours of placing your order

When am I charged for my order?

Your card is charged as soon as you submit your order

What forms of payment do you accept?

American express, Discover, MasterCard, Visa

In which states do you charge sales tax?

7% Sales tax is charged on in state deliveries to New Jersey

What are my shipping options?

All orders are charged via ground carriers

When will my item arrive?

Items usually ship within 1 week of order placement. Then it will take another 1-3 weeks for your bed to arrive.

What is your warranty policy?

You will receive a 1 year warranty free of charge

What is your return and refund policy?

If in the unlikely situation you feel that you want to have a refund then you have to contact Directly Home within 7 days.